Booking Terms & Conditions

Essential Therapy Training is registered in England and Wales as a Company Limited No. 12315101. These terms and conditions (the “conditions”) govern the sale of goods and services to customers. The terms do not affect your statutory rights.

1.1 Essential Therapy Training reserves the right to amend these terms and conditions in its absolute discretion at any time upon reasonable notice to you.

2.1 These terms and conditions shall be governed by and interpreted in accordance with English law and in the event of any dispute arising out of these terms and conditions and/or your membership, you agree with Essential Therapy Training to submit to the exclusive jurisdiction of the English courts.

3.1 Bookings and sales are subject to availability. Refunds are subject to the terms and conditions outlined in the Cancellation and Refund policy listed below in clause 5.

4.1 If you have any specific requirements for access or questions concerning access to our courses, please notify us at the time of enrolment. Every effort will be made to accommodate your needs.

Right to cancel

5.1 You have the right to cancel this contract within 14 days of the course fee being paid without giving any reason.

5.2 To exercise the right to cancel, you must inform us. All cancellations and other changes to your booked training must be made by using our contact form on the website, by email or telephone (Essential Therapy Training, 33 Hart Street, Henley-on-Thames, Oxfordshire, RG9 2AR Tel: +44 (0) 1491 283655, Email:

5.3 In the event of cancellation, the following notice is required to receive a refund:

Termination of booking more than 40 days preceding the training course will entitle you to a 70% refund.

Termination of booking more than 26 days preceding the training course will entitle you to a 50% refund.

Termination of booking less than 25 days preceding the training course will render your booking non-refundable.

Any termination of a booking will incur an administrative fee proportional to the cost of the course.

5.4 In the event you are unable to attend you may transfer your booking to a friend or colleague. This will incur a £15 administration fee and can be done no later than 2 workings days prior to the event.

6.1 All views, opinions and clinical information articulated and conveyed by the trainer/speaker are explicitly their own. Essential Therapy Training is not to be held accountable for opinions expressed.

7.1 We reserve the right to make modifications and amendments to previously announced workshops, where it is considered realistically necessary.

8.1 Your details entered in the booking form will be used for the purposes of securing your place(s)and to send you news and offers for upcoming training sessions. You can unsubscribe from these mailings by clicking on the unsubscribe link in the email footer.


9.1 All credit and debit cards are subject to authentication inspections and authorisation by the card issuer. If your payment is declined by the issuer of your credit/debit card, your order will be rejected, and Essential Therapy Training will not be liable in any circumstances.

9.2 Payments are made using Stripe and are subject to Stripe’s own privacy and data protection. Essential Therapy Training does not have access to, nor hold credit card/debit card details of any customer. We display the ‘Guaranteed Safe and Secure Checkout’ insignia on the Billing Details page.

9.3 Essential Therapy Training is obliged by Government Law to charge 20% VAT to all UK customers. (VAT reg. no. 386 0862 66) This is displayed on the website and on each training listed. It is again displayed at the checkout where it is calculated into the full price.


10.1 Our Early Bird Specials are obtainable at a decreased price, for a limited period. Essential Therapy Training reserves the right to determine this period of time and is not obliged to inform you when the offer expires.

10.2 We may reduce our prices periodically for a sale promotion and we reserve the right to do so. Unfortunately, concessions offered after your booking cannot be retrospectively honoured.

Force majeure

11.1 Essential Therapy Training reserves the right to terminate, revoke or suspend or vary the action of our responsibility to you if incidents transpire which are considered in the description of force majeure comprising of all incidents or irresistible force or unforeseen events beyond the control of Essential Therapy Training, and we shall not be held accountable for any breach of indenture occasioning from such an event.

11.2 Essential Therapy Training reserves the right to decline access or dismiss attendance at an event.

Training materials

12.1 Access to the recordings of training is available for 90 days. The recordings cannot be shared, duplicated, downloaded or resold to any other individual.

12.2 Unless otherwise specified, copyright and all other rights in all materials, PowerPoint slides and handouts distributed to you by the speaker/trainer are owned by that individual. They may not be replicated, transmitted, dispensed, sold or commercially utilised without the expressed permission and prior written consent of the author or to the degree explicitly permitted by law.

12.3 Essential Therapy Training reserves the right to adjust or amend published training events, trainers or fees without previous notice and without liability. Essential Therapy Training reserves the right to cancel an event at any time without liability to participants for costs incurred.

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