Developing Confident Communications – Dr Martin Smith

A stand alone programme to help participants manage not only conflict situations but also highly stressed or emotionally charged situations more effectively. This is an engaging three hour programme looking at equipping participants with skills to communicate in difficult, often confrontational, and stressful situations effectively
and with confidence.

Many managers and other professionals find it difficult to deliver messages in a concise and confident manner in a variety of difficult and stressful situations. This programme looks at addressing this and helping participants to be both confident and effective in all of their communication with others. Coping strategies and greater understanding of what is happening in conflict and emotionally charged situations can only go towards helping staff and organisations to cope better with breakdowns in communication.

In this programme we seek to develop understanding of ways to remain professional and effective in difficult, challenging and often highly emotional situations.

Learning Objectives

Understand the three key interdependent steps to effective communication in conflict and stressful situations
Developing confident communication skills in stressful and difficult situations using the “Columbo Model”
Techniques to help get a message across more effectively
How to say No effectively if required
Understanding and developing core language skills to manage conflict and stressful conversations

About Martin Smith

Martin Smith is a specialist training consultant and psychotherapist with a well established private practice and training group based in Nottingham, as well as a Senior Lecturer for Nottingham Trent University. As a therapist he specialises in the treatment of anxiety, psychological trauma and post traumatic stress disorders (PTSD), as well as depression, stress, phobias and relationship issues. As a trainer he delivers programmes around personality and in particular what might be termed “the dark side of personality” – this demonstrating extremely difficult behaviour as well as controlling, intimidating and manipulative behaviours.

One of his key strengths lies in his ability to draw on a wide range of skills and techniques to assist his clients to take back control of their lives and begin to move on in a positive and rewarding way. He is a senior accredited member of the British Association of Counselling and Psychotherapy (BACP) and the National Counselling and Psychotherapy Society (NCPS). He holds a diploma in psychotherapy working from Solution focused and Brief therapy approach. He has a Bachelors degree in psychotherapy with specific focus on clinical hypnosis and a Doctorate in Counselling Psychology.

His research, study and training has enabled him to have a very deep knowledge base from which he can draw to assist client’s with a range of issues. As a trainer Martin presents on subjects such as enhancing psychological and emotional resilience, dealing with difficult personality types and personality disorders and issues relating to compassion fatigue for all in the health and social care field and beyond.

As a therapist he works from the third wave CBT model of ACT – Acceptance and Commitment Therapy as well as Solution Focused Therapy approaches. A qualified Master Practitioner of Neuro Linguistic Programming, Time Line Therapy and Integrated Parts Therapy Martin also draws on his knowledge of Clinical Hypnosis and Mindfulness to give a full and rounded approach to dealing with often difficult psychological issues that people can present.

He has written numerous articles for UK and US Magazines. He is a member of the Association of Contextual Behavioural Sciences – ACBS and a life member of the Open University Psychological Society – OUPS as well as a Charter member of the International Law Enforcement Educators and Trainers Association – ILEETA. He is also a past member of The Institute for Leadership and Management – ILM and the Chartered Management Institute – CMI.