This is an open course for individuals and small corporate groups. There is a limit of 30 places for a live webinar training course and a waiting list will be opened up once this limit is reached.
The live sessions will be recorded and made available as on demand training 48 hours following the live webinar.
Group discounts are available. For bookings of 4 or more people, please contact admin@essentialtherapytraining.com.
Bespoke private training sessions are also available on request. Please email admin@essentialtherapytraining.com for more details.
Dealing with Extreme Difficult Behaviour in the Workplace MODULE 2 – Dr Martin Smith
This is an open course for individuals and small corporate groups. There is a limit of 30 places for a live webinar training course and a waiting list will be opened up once this limit is reached.
The live sessions will be recorded and made available as on demand training 48 hours following the live webinar.
Group discounts are available. For bookings of 4 or more people, please contact admin@essentialtherapytraining.com.
Bespoke private training sessions are also available on request. Please email admin@essentialtherapytraining.com for more details.
The second of a 2-part course – attendance on part 1 is essential. This 2-part course and supporting resources help managers and HR professionals to deal with people and behaviour that goes well beyond the average difficult or awkward, looking at those who manipulate and control others at all levels of the organisation and take up an excessive amount of time with issues. Difficult staff behaviour is a growing problem for all Organisations. As well as continuous demands from customers and clients more problems develop within the workplace due to often extreme persistent and difficult staff behaviour at all levels.
These two modules are not purely about bullying or difficult behaviour but seeks to help staff and managers understand excessive persistent difficult behaviour from staff in the workplace and ways to handle it more effectively. When dealing with persistent and difficult staff behaviour it is vital to approach from two perspectives; an organisational and interpersonal perspective; neither one alone is as effective as both utilised together.
In this world of ever increasing demands and targets coupled with an ever- decreasing level of staff, handling ongoing staff issues effectively is essential to maximise individual, team and organisational effective practice.
EDB 2 Workshop aims – This workshop is a follow-up to the initial workshop and should only be attended if you have done EDB1. It seeks to give participants the opportunity to look at core management skills through a real life case study and use of the action matrix which is a management tool specifically designed to help deal with EDBs in the workplace.
TRAINING information
The second of a 2-part course – attendance on part 1 is essential. This 2-part course and supporting resources help managers and HR professionals to deal with people and behaviour that goes well beyond the average difficult or awkward, looking at those who manipulate and control others at all levels of the organisation and take up an excessive amount of time with issues. Difficult staff behaviour is a growing problem for all Organisations. As well as continuous demands from customers and clients more problems develop within the workplace due to often extreme persistent and difficult staff behaviour at all levels.
These two modules are not purely about bullying or difficult behaviour but seeks to help staff and managers understand excessive persistent difficult behaviour from staff in the workplace and ways to handle it more effectively. When dealing with persistent and difficult staff behaviour it is vital to approach from two perspectives; an organisational and interpersonal perspective; neither one alone is as effective as both utilised together.
In this world of ever increasing demands and targets coupled with an ever- decreasing level of staff, handling ongoing staff issues effectively is essential to maximise individual, team and organisational effective practice.
EDB 2 Workshop aims – This workshop is a follow-up to the initial workshop and should only be attended if you have done EDB1. It seeks to give participants the opportunity to look at core management skills through a real life case study and use of the action matrix which is a management tool specifically designed to help deal with EDBs in the workplace.
Learning Objectives
Within the two modules we will look to address the following objectives:
- Defining what we mean by Extreme Difficult and Persistent Workplace Behaviour.
- Understanding how they develop and why organisations hold on to them too long.
- Identifying the “Predator from the Prey”.
- Awareness of common difficult personality types and traits.
- Introducing an overview of core principles to manage EDB’s in the workplace.
- Understanding and application of the Action Matrix.
- Developing an organisational and interpersonal strategic approach.
- Understanding of key EDB behaviour through sample real workplace scenarios.
- Strategies to manage EDB’s in the workplace.
- Key warning signs to help tackle EDB’s at an early stage.
About Martin Smith
One of his key strengths lies in his ability to draw on a wide range of skills and techniques to assist his clients to take back control of their lives and begin to move on in a positive and rewarding way. He is a senior accredited member of the British Association of Counselling and Psychotherapy (BACP) and the National Counselling and Psychotherapy Society (NCPS). He holds a diploma in psychotherapy working from Solution focused and Brief therapy approach. He has a Bachelors degree in psychotherapy with specific focus on clinical hypnosis and a Doctorate in Counselling Psychology.
His research, study and training has enabled him to have a very deep knowledge base from which he can draw to assist client’s with a range of issues. As a trainer Martin presents on subjects such as enhancing psychological and emotional resilience, dealing with difficult personality types and personality disorders and issues relating to compassion fatigue for all in the health and social care field and beyond.
As a therapist he works from the third wave CBT model of ACT – Acceptance and Commitment Therapy as well as Solution Focused Therapy approaches. A qualified Master Practitioner of Neuro Linguistic Programming, Time Line Therapy and Integrated Parts Therapy Martin also draws on his knowledge of Clinical Hypnosis and Mindfulness to give a full and rounded approach to dealing with often difficult psychological issues that people can present.
He has written numerous articles for UK and US Magazines. He is a member of the Association of Contextual Behavioural Sciences – ACBS and a life member of the Open University Psychological Society – OUPS as well as a Charter member of the International Law Enforcement Educators and Trainers Association – ILEETA. He is also a past member of The Institute for Leadership and Management – ILM and the Chartered Management Institute – CMI.
Bespoke Private Training
Bespoke private training is available for organisations who are interested in enrolling larger groups on the corporate training sessions.
Please contact admin@essentialtherapytraining.com for further information.
